Joining fee refunds
Some members who bought a Gold's Gym membership online in 2025 or 2026 are due a refund of their joining fee. The dates are below. Everyone affected has been contacted; if you think you qualify and haven't heard from us, contact your club.
Why
Following a recent investigation by the Competition and Markets Authority into how prices were shown on our website, we admitted engaging in conduct which constitutes a relevant infringement of consumer protection law.
The total price for memberships, including the joining fee, should have been shown to customers in a clear and timely way.
We have now made changes to improve how our prices are shown. We have also agreed to refund joining fees for affected customers who purchased memberships online.
Affected memberships
- Annual memberships bought online between 6 April 2025 and 27 November 2025, and between 7 January 2026 and 15 April 2026.
- Direct Debit memberships bought online between 18 November 2025 and 7 May 2026.
Who to contact
We have contacted everyone involved; however, if you have joined online during the dates shown above and not heard from us, please contact your club:
- Harrow: 020 8901 6161, harr.membership@goldsgym.co.uk
- Hanwell: 020 8840 0044, han.membership@goldsgym.co.uk
- Hounslow: 020 8572 1414, hou.membership@goldsgym.co.uk
- Dagenham: 020 8593 5000, dag.membership@goldsgym.co.uk
Thank you for choosing Gold's Gym.